GENERAL TERMS CONDITIONS OF SALE OF La Fondation
Cancellation Policies
Refundable offers: The reservation can be modified or canceled free of charge until 3:00 PM (local time), the day before arrival. After this time or in case of no-show at the hotel, the first night of the stay will be charged per reserved room. Guarantee: A valid credit card number will be required to guarantee the reservation.
The hotel reserves the right to establish a pre-authorization to guarantee your reservation. The aforementioned deposit should correspond to: 1 night for stays less than 7 nights.
Non-refundable offers: Once the reservation is made, 100% of the reservation will be charged. By accepting the general terms of sale, you authorize the hotel to debit your credit card for the total amount as specified in the offer description. In this case, no refund will be made, even in case of cancellation or reservation not honored. Non-modifiable, non-cancelable, and non-refundable reservation.
Guarantee: We will ask for identification and the debited credit card with the same name as the person who booked.
Groups: For any reservation of more than 6 rooms, group sales conditions will apply. The hotel's reservations department will submit them to you for agreement to confirm your reservation. Group sales conditions vary according to the total number of nights and the desired stay period.
GENERAL CONDITIONS
Check-in time: 3:00 PM. Check-out time: 12:00 PM. Tourist tax: €11.70 per person, per night. Our packages are subject to special conditions.
How to cancel: The confirmation email you receive after making your reservation contains complete information on the procedure to cancel your online reservation.
Non-smoking policy: La Fondation is a non-smoking establishment. Smoking is strictly prohibited in hotel rooms. Smoking results in the payment of an additional night. Other charges may also apply, including damages, expensive cleaning procedures, fire alarms, etc.
Children: All children are welcome. Children over 3 years old will be charged at the adult rate in this establishment.
Age restriction: Guests must be at least 18 years old to check in.
Pets: Small pets are allowed upon request (a surcharge may apply).
LATE PENALTY CONDITIONS
"In accordance with Article L. 441-6 paragraph 12 of the Commercial Code, a late penalty of 3% per year (minimum 3 times the legal interest rate), will be payable in the absence of payment the day after the payment date on the invoice. For any professional, in addition to late penalties, any amount, including the deposit, not paid on its due date, will automatically result in the payment of a fixed compensation of 40 euros for recovery costs (L.441-6 and D. 441.5 of the Commercial Code)."
ABSENCE OF THE RIGHT TO WITHDRAW
"In accordance with Article L 221-28 of the Consumer Code, the client does not have the right to withdraw from accommodation and catering services."
MEDIATION
In case of a dispute between the professional and the consumer, they will try to find an amicable solution. Failing an amicable agreement, the consumer has the possibility of free referral to the consumption mediator to which the professional belongs, namely the Association of European Mediators (AME CONSO), within one year from the written complaint addressed to the professional. The referral to the consumption mediator must be made: - either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ; - or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.
You can also file a complaint on the European Dispute Resolution platform, an official site managed by the European Commission to help consumers and professionals settle their differences out of court: electronic link to the online dispute resolution platform (ODR).